Upgrading your GFI HelpDesk
Follow the instructions in this topic carefully as a failure in doing so may result in errors after the upgrade such as "Uncaught exception" or "AutoExecute Query."
This topic goes through the procedure for upgrading your GFI HelpDesk to the latest version which is free if you have an active account.
In this topic 'downgrading' (that is, switching from Fusion to Case or Engage) is also covered, as the processes are almost identical.
Note:
Though the process is referred to as 'upgrading' throughout this topic, it applies to both upgrades and downgrades.
A clean install is always recommended which means you need to delete your old directory before copying the new files in.