Upgrading GFI HelpDesk

This section describes how to upgrade a GFI HelpDesk installation to the latest version while retaining all settings.

This upgrade process takes several hours, depending on the size of your database, during which your support Center cannot be accessed by your customers.

Important notes when upgrading

  • Check that your license is current, which should include both your product license and your support subscription. To check the status of your license and subscription login to https://accounts.gfi.com then navigate to GFI HelpDesk and check your expiry date.
  • Make sure you have admin privileges for not only your GFI HelpDesk instance but also the server you use to host it.
  • Ensure that your server environment is up-to-date with GFI HelpDesk's requirements.
  • Create a folder on your computer to save a copy of your data (for example, gfihelpdesk_backup). You can name this folder to whatever you like, but it is referred to as gfihelpdesk_backup throughout these docs.

Upgrade procedure

For complete upgrade procedure, see Upgrade steps.