Tools
The Tools menu gives the option to search a device's details, such as software subscription (SS) expiration date, firmware version and product/hardware/activation keys. This feature is only available on hosted Exinda SDP. You can also log a configuration recommendation request to Exinda TAC via this page.
Click Tools on the menu located at the top right corner.
To search a device
- Click Tools.
- Click Expiry Search.
- Enter the device's serial number (S/N) or hardware key (H/K)
- Click Search.
The following information is shown when a valid S/N or H/K is entered.
NOTE
The above appliance information is only available on hosted Exinda SDP. The Exinda SDP Appliance offers a limited "Expiry Search" option. The Serial number and SS/HM/PS expity dates are not available.
To search an order
- Click Tools.
- Click Order Search.
- Enter the order number
- Click Search.
The following information is shown when a valid order number is entered.
To log a config recommendation request
- Click Tools.
- Click Config Recommendation.
- Select the appliance for which you would like a config recommendation.
- Input the Inbound/Outbound bandwidth and latency information.
- Upload your network information and any other files you feel will be useful for an accurate recommendation. You can upload up to 3 files of 1MB maximum size.
- Give a detailed explanation of what you are trying to achieve with the exinda.
- Click Submit.
- Exinda TAC will send you recommendations, based on the information you have submitted, within 48 hours.