POP3 connection fails during download
Downloading mail via POP3Post Office Protocol 3 - A protocol used by local email clients to retrieve emails from mailboxes over a TCP/IP connection. fails part way through. No mail is deleted, so the next download attempts to download the same mails, and fails at the same point.
Check for an abnormal message
Log into the account via the webmail interface. If there is an abnormally large email, please delete & expunge it or move it to a subfolder, and retry the POP3 download.
Check for a corrupt index
Again from the webmail interface, if you see a message like "Cannot access message 000002e5 in folder ~user@domain.com/INBOX" within the list of messages, try the following steps:
- Ensure you are an administrator on Windows, or the root user on Linux or Mac.
- Browse to the user's mail directory. This is normally at
/store/mail/domain.com/user/INBOX/. - You should see a file there called "index.fld". Rename this to "index.bad".
- Retry the POP3 download.
If you still cannot login, please contact support.