How to repair or reset Anti-Virus in Kerio Connect

This document will help guide you through the process of repairing your AV in Kerio Connect

To reset or repair the Anti-Virus in Kerio Connect you will need to do the following:

Windows

1. Stop Kerio Connect
2. Navigate to the installation folder, by default this will be C:\Program Files\Kerio\MailServer.
3. Remove the bitdefender or Sophos folder depending on the installed version.



4. Navigate to the plugins folder.
5. Remove the Keriobda, Avirs or avserver folder (depending on the installed Kerio Connect version).
6. Download the Kerio Connect installer from the Kerio website.
7. Run the Kerio Connect installer.
8. Start Kerio Connect.

Mac

1. Stop Kerio Connect
2. Navigate to the installation folder, by default this is /usr/local/kerio/mailserver
3. Remove the bitdefender or Sophos folder depending on the installed version.



4. Navigate to the plugins folder.
5. Remove the Keriobda, Avirs or avserver folder (depending on the installed Kerio Connect version).
6. Download the Kerio Connect installer from the Kerio website.
7. Run the Kerio Connect installer.
8. Then start Kerio Connect

Linux

1. Stop Kerio Connect
2. Navigate to the installation folder, by default this will be /opt/kerio/mailserver.
3. Remove the bitdefender or Sophos folder depending on the installed version.



4. Navigate to the plugins folder.
5. Remove the Keriobda, Avirs or avserver folder (depending on the installed Kerio Connect version).
6. Download the Kerio Connect installer from the Kerio website.
7. Then start Kerio Connect

Software Appliance

For the software appliance of Kerio Connect unfortunately this would require a fresh installation. You would need to do the following:

1. Make a full backup of Kerio Connect
2. Install a new version of the Kerio Connect Appliance
3. Restore from the backup

There are a few things to take into consideration with the software appliance, because the appliance is a whole package when it comes to repairing a single module it is necessary to redo the entire appliance. However you can minimize downtime if you get a new copy of the software appliance installed and ready before hand. For moving Kerio Connect to a new software appliance you can look at the following KB article to see the best practices to move the data across:

For more information refer to Transferring an installation of Kerio Connect to another server or Operating System.

Once the reinstall is complete this will then give you a new Anti-Virus module for Kerio Connect. You will need to login to the Web Admin and update the Anti-Virus so that it can download up to date definitions.

If you have an older version of Kerio Connect then what is available from the Kerio website you can go to the legacy downloads at the following link:

http://download.kerio.com

This will have copies of older Kerio Connect installation files so you use the correct version for what you are using on your machine.