Resetting a password
NOTE
This topic does not apply to users in organizations where logging in is done using Active Directory credentials. In this case, your password is managed through your primary network, and GFI OneConnect cannot reset or change it.
In case you forgot your GFI OneConnect password it can be reset from the login page.
To reset your account password:
- Go to https://oneconnect.gfi.com
- In the login page, click Reset your password.
- Enter your email address and click Reset Password. A temporary password is sent to your system email address and any other email notification address you have configured in your GFI OneConnect profile. If you have configured a mobile phone in your profile, a text message is also sent to that phone with the temporary password.
- Log in using the temporary password. You will be automatically prompted to set a permanent password.
- Type a password in the New Password field.
- Repeat the password in the Confirm Password field and click Next.