Outlook Connector: Connection timeout

Issue encountered

Outlook Connector synchronization errors: GFI Archiver connection timeout.


The GFI Archiver server is busy and failed to send the required data in a specified time interval.


To increase the timeout value:

  1. Navigate to: <C:\Users\<username>\AppData\Local\GFI\MailArchiver\>
  2. Open GeneralSettings.xml using a text editor.
  3. Locate the TryConnectionTimeout element and increase the default value of 120000.
  4. Save and close GeneralSettings.xml.
  5. Restart Microsoft Outlook®.