The Email Responsiveness report shows on average how long it takes employees to reply to emails.
Filter the report using the following criteria:
Specify date range or use default setting (Last 7 days). You can only select dates in the last 6 months.
Select user or group.
|Include||Specify number of results up to a maximum of 1000 recipients, default value is All.|
Specify sorting method. Options are:
|Report format||Select the type of output. Reports can be exported as an attachment in PDF or Excel (.xlsx) format.|
The generated report displays a bar chart representing users on the y-axis and responsiveness in hours on the x-axis. Data is sorted according to defined criteria.
Additional data is displayed in a table below the chart with the following information:
|User||Name or email address of user.|
|Average responsiveness||Average responsiveness for all emails (Hours).|
|Average Internal responsiveness||
Average time to reply to internal users (Hours).
|Average external responsiveness||
Average time to reply to external emails (Hours).
For further information, refer to: