Configuring Mailbox Folder Structure Retrieval

By default, GFI Archiver does not automatically archive emails according to the folder structure in which they were originally contained within the source mailbox. To replicate the folder structure of the original mailboxes, enable the GFI Archiver Folder Structure Retrieval feature.


The GFI Archiver Folder Structure Retrieval feature adds a computational and network access overhead to the archival process and may slow down your system.

Important notes:

In order for the MailboxA directory or folder used for receipt, filing, and storing messages of emails. Folder Structure Retrieval feature to work, ensure that the configured user meets the following requirements:

Option Description
User Access Ensure the Folder Structure Retrieval User has access to the users mailboxes in the Microsoft Exchange Store. The access is required to retrieve the folder structure. Do not use an existing administrator account. Default deny permissions exist within Exchange which make it more difficult to use an admin account compared to a new user account. GFI Archiver can automatically create this account.
Logon Rights Assignment

The folder structure retrieval user needs to have logon rights on the GFI Archiver machine.

No roaming user profile

The user configured in the GFI Archiver Mailbox Synchronization configuration cannot use a roaming profile.

Full Control rights

Ensure that the user configured in the GFI Archiver Mailbox Synchronization configuration has Full Control rights for the GFI Archiver Folder.

MAPIMessage Application Programming Interface Client and Collaboration Data Objects [MAPI only]

Microsoft Outlook or Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) need to be installed if GFI Archiver is not installed on the same machine as Microsoft Exchange.

No Read-only Archive StoresA collection of email sources, email metadata and search indexes within GFI Archiver

Ensure that Archive Stores are not marked as read only. GFI Archiver needs to modify the Archive Store when an email is matched and assign it to the correct folder. For more information refer to Editing Existing Archive Store Details.


For more information, refer to