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Settings  >  Fax sending settings  >  Dialling Options

Dialling Options

Dialling options enable you to configure area codes and other special dialing procedures. This ensures that GFI FaxMaker processes the fax number in a structured manner and dials numbers in the correct format for the phone system.

NOTE

1. GFI FaxMaker can only apply dialling configurations for fax numbers that are entered in the following format: +<country code> (<area code>) <fax number>. For example, +44 (0) 555 5555, +1 (151) 5555 5555, +356 2555 5555

2. Dialling options are not applied when sending faxes through online fax services.

To configure dialling options, from GFI FaxMaker Configuration right-click Advanced > Dialling > Properties.

Dialing options

IMPORTANT

Customize options for your country’s telephone dialling system. Failure to do so may cause fax transmission to fail.

Configure the following options:

Option

Description

My country code is

Key in your country telephone code, excluding the international dial prefix (the dial prefix is usually defined as +). For example, for the United States the country code is 1.

NOTE: The dial prefix is the number that a user must dial to place an international call. The country code is the number identifying the country to call to.

My area code is

Key in your area code.

International dialling

Configure dialling options for sending faxes to international recipients. GFI FaxMaker identifies a call as international when the number contains a + (dial prefix) in front of the number.

Configure the following options:

  • If dial string starts with my country code, strip it off - select this option to automatically remove the country code from the number when dialling a number containing the local country code. If numbers match this condition, a custom prefix can be added to the number.
  • If dial string does not start with my country code - select this option to replace the + symbol with the international dial prefix, that is, the number required to place an international call from your country/area/telephone service provider, for example 00, 010, 0011, 011, etc...

National dialling

Configure dialling options when sending faxes within the same country but to a different area. GFI FaxMaker identifies a call as national when an area code is included in a number in round parenthesis, for example, (234)-56789012.

Configure the following options:

  • If dial string contains my area code, strip it off - select to automatically remove area code from the number when dialling a number containing the local area code. If numbers match this condition, a custom prefix can be added to the number.
  • If dial string does not contain my area code - select to add a custom prefix when dialling a national number.

NOTE: The area code in the fax number must be included in round parentheses for the fax server to determine which part of the number is the area code.

Exceptions

Some national dialling procedures can be more complex and some exceptions may be required, for example to handle multiple local area codes. Exceptions allow you to add a prefix and/or exclude an area code when a number matches a particular combination.

1. Click Exceptions.

2. Key in the Area code for which to apply an exception.

3. If exception is required for a particular exchange number (number right after the area code), key in the Exchange number, or key in * to apply for all numbers in that area code.

4. To add a prefix before the area code, select Dial prefix before the area code and key in the prefix.

5. To not dial the area code, select Do not dial the area code.

6. Click Add.

7. Repeat procedure for all exceptions.

NOTE: Use commas to add a delay between numbers, if required. Each comma represents approximately a two second delay.
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