Transmission failure report when using online fax services

Issue encountered

Receiving a transmission failure report when sending faxes using an online fax service

Possible cause

Online fax services require the full recipient number, including the international dial symbol "+", the country and area codes. Do not use hyphens, spaces or dashes between any parts of the fax number.

The full recipient number is also required when sending faxes locally.

Possible solution

Re-send fax using the full fax number that includes the "+" international dial symbol, the country and area codes.

For more information refer to Fax services.