No Communication Between the Exinda AD Connector and the Exinda Appliance

Problem

You see one of the following symptoms:

  • A connection cannot be established between the Exinda AD Connector and the Exinda Appliance.
  • The Last Contact status on the Configuration > System > Network > Active Directory tab is blank or red.

Resolution

  1. Ensure your firewall allows incoming and outgoing traffic on the port configured for the Exinda Appliance to communicate with the Exinda AD Connector