Troubleshooting failed Software Updates
This section provides you with information about three software update errors, which are likely to cause software updates to fail from downloading and/or installing.
The table below provides you with the actual error message that you will receive if one of the errors has to occur and a possible cause and solution, for each:
| Error Message | Cause | Solution |
|---|---|---|
| The file URLThe Uniform Resource Locator is the address of a web page on the world wide web. points to a different file than expected. Try re-scanning with the latest program updates | The Third-Party vendor replaces old patches with updated patches, using the same URL. GFI has no control over how Third-Party vendors replace updates and URLs. | Download the latest Product Updates manually and re-scan your targets. For more information refer to Configuring Program Updates. NOTE There is a 12 to 24 hour delay between Third-Parties releasing new updates and GFI LanGuard adding support for them. During this time, you will continue to receive the error message, even though you download and scan your targets using the latest product updates. |
| The repository folder is not accessible. See Configuration - Patch Auto-downloadA GFI LanGuard technology that automatically downloads missing patches and service packs in all 38 languages. |
The repository folder is the location where updates are downloaded to. GFI LanGuard enables you to specify alternate repositories than the default location. This error is generally caused after specifying an invalid or inaccessible repository path (example, the given path refers to a location on a shutdown computer). |
1. Manually check that you can access the folder path, using the same logon credentials. 2. Ensure that the specified path is a valid:
3. Ensure that the path is keyed in correctly. NOTE For more information, refer to Configuring Patch Auto-download settings, from Configure Missing Updates Auto-Deployment. |
| Internet connection not available |
The computer where GFI LanGuard is installed, does not have Internet access. There are many possible causes to this problem. |
Establish an Internet connection and attempt to download the failed updates. |