Using the Agent Diagnostics Tool
The GFI LanGuard Agent Diagnostics tool is designed to assist you in case of technical issues related to GFI LanGuard. Through this tool, you can verify agent connectivity, view error messages and obtain a a summary with all the relevant state information about the agent.
To use the Agent Diagnostics Tool:
1. Select the agent from the computer tree from the DashboardA graphical representation that indicates the status of various operations that might be currently active, or that are scheduled..
2. Right click agent and select Agent Diagnostics.
3. The Agent Diagnostics Tool retrieves all the information required to solve common issues. Click Export to export and view the diagnostics report.