Open a case with Exinda Networks Support Services
If you are experiencing a problem or have a question about the Exinda Appliance, submit a ticket to Exinda Support.
- On your browser, open the Exinda Web UI (
https://Exinda_IPInternet protocol_address). - Key-in the User and Password.
- Click Login.
- Click System > Diagnostics > Log a Case.
- Complete the fields in the form.
- Ensure a brief summary of the problem or question is included in the Subject field.
- Provide a detailed description of the question or the problem you are experiencing in the Description field.
- Select whether to attach a diagnostics file or monitoring report to the case.
- Click Log Case.
After the case is submitted, a confirmation message containing a case number is sent to the email address identified in the case.