Open a case with Exinda Networks Support Services

If you are experiencing a problem or have a question about the Exinda Appliance, submit a ticket to Exinda Support.

  1. On your browser, open the Exinda Web UI (https://Exinda_IPInternet protocol_address).
  2. Key-in the User and Password.
  3. Click Login.
  1. Click System > Diagnostics > Log a Case.
  2. Complete the fields in the form.
  3. Ensure a brief summary of the problem or question is included in the Subject field.
  4. Provide a detailed description of the question or the problem you are experiencing in the Description field.
  5. Select whether to attach a diagnostics file or monitoring report to the case.
  6. Click Log Case.

After the case is submitted, a confirmation message containing a case number is sent to the email address identified in the case.