Making calls through Kerio Phone
NOTE
New in Kerio Operator 2.5!
You can use Kerio Phone to make calls and video calls directly from your browser or computer without additional applications or hardware phones. To do so, you must switch to the Computer extension and enable your browser to use your microphone and camera.
You can also use Kerio Phone to dial numbers on your hardware phone or another softphone.
NOTE
Kerio Phone is not intended for emergency calling. Call may not provide accurate location data, may be misdirected to the wrong emergency response center, or the emergency response center may not be able to accurately determine your location.
Use Kerio Phone only as a last resort and make sure you tell the emergency response center your location.
Switching extensions
To switch to the extension for browser calling:
- In Kerio Phone, click your name in the upper right corner.
- Select the Computer extension.
Kerio Phone now uses the extension for calls.
Enabling your microphones and cameras
To use your microphone and camera:
- In KerioPhone, click your name in the upper right corner and go to Settings.
- Go to the Sound and Video section.
- When the browser's pop-up shows up, allow your browser to use your microphone and camera.
- In the Ringing drop-down list, select a device where incoming calls ring.
- In the Speakers drop-down list, select a device for call audio.
- Test the echo of your microphone.
From now on, Kerio Phone uses the selected devices for your calls. You can change devices in the Sound and Video section.
Video-calling in Kerio Phone
Kerio Phone allows you to make browser-to-browser video calls. To make video calls, switch to the Computer extension and enable your camera.
To initiate a video call:
- In Kerio Phone, type a number or select a contact.
- Click
. A window with video transmission opens. - In the call window, you can:
- Enter the full screen mode (1).
- Mute your sound (2).
- Disable your camera (3).
- Hang up (4).
Enabling call notifications
To have a better perspective about your incoming calls, enable call notification:
- Click your name.
- Go to Settings > General.
- In the Notifications section, select Enable call notifications.
- Allow your browser to send notifications Kerio Phone.
- Click Test to see if notifications work.
- Click Save.
Troubleshooting
- There are options in the Sound and Video section where you can Call Echo Test to confirm that the two way audio works. For more information refer to Troubleshooting call quality issues.
- Kerio Operator uses WebRTC over HTTPS and STUN and TURN methods. The respective ports should accordingly be configured in the firewall. For more information refer to Securing Kerio Operator. There is also a debug log event (WebRTC TURN Server) that can be enabled to troubleshoot STUN / TURN.