Antivirus and backup software scanning may cause GFI MailEssentials to malfunction. This occurs when such software denies access to certain files required by GFI MailEssentials.
Disable third party antivirus and backup software from scanning the following folders:
|Folders to be excluded from antivirus scanning|
|<..\Program Files (x86)\Common Files\GFI>|
|<GFI MailEssentials installation path>\GFI\MailEssentials\|
TransportRoles folder located in the default Microsoft® Exchange installation path when GFI MailEssentials is installed on the same machine as Microsoft® Exchange 2010 or later.