Legitimate emails are moved to the failedmails folder
Issue encountered
Legitimate emails are not delivered properly to the users' mailboxes, instead, there are moved to the failedmails folder.
Cause
When GFI MailEssentials is not able to scan incoming emails, these emails are not delivered to the recipients since they may contain malicious content. GFI MailEssentials moves these emails to the following folders, depending on the module that fails:
- Email security module:
<GFI MailEssentials installation path>\GFI\MailEssentials\EmailSecurity\failedmails\ - Spam filtering module:
<GFI MailEssentials installation path>\GFI\MailEssentials\Antispam\failedmails\
Solution
If any legitimate emails are moved to the failedmails folder, these can be manually re-processed for delivery. For more information refer to Failed emails.
See also, http://go.gfi.com/?pageid=ME_FailedMails