Emails sent from whitelisted senders are blocked
Emails from a whitelisted sender are classified as spam.
GFI MailEssentials processes the emails according to a pre-established order:
- Whitelisted emails can be blocked if they contain malware, since the Email Security engines have a higher priority than the anti-spam filters and the whitelist. Check that blocked emails do not violate Email Security rules.
- Ensure that the anti-spam filter scanning order is set so that the Whitelist runs before other filters that are blocking the desired email. For more information refer to Sorting anti-spam filters by priority.