Emails sent from whitelisted senders are blocked

Issue encountered

Emails from a whitelisted sender are classified as spam.


GFI MailEssentials processes the emails according to a pre-established order:

  1. Email
  2. Security and Antivirus modules.
  3. Anti-spam modules according to their priority list.

A filtering engine that has higher priority than the Whitelist filter is blocking this email.


  1. Whitelisted emails can be blocked if they contain malware, since the Email Security engines have a higher priority than the anti-spam filters and the whitelist. Check that blocked emails do not violate Email Security rules.
  2. Ensure that the anti-spam filter scanning order is set so that the Whitelist runs before other filters that are blocking the desired email. For more information refer to Sorting anti-spam filters by priority.