Email classified as spam is delivered to the users' inbox
Emails are correctly classified as spam by GFI MailEssentials, but the configured action is not taking place. The email is delivered to the users' inbox instead of the junk folder.
- Microsoft Exchange misinterprets or ignores the GFI MailEssentials stamp.
- Microsoft Outlook misprocesses the instruction received by the Microsoft Exchange server.
Resolving this issue depends on how GFI MailEssentials is deployed and the action set in the configuration.
|GFI MailEssentials installed on a separated server from Microsoft Exchange||Exchange junk email folder||http://go.gfi.com/?pageid=ME_Spam_to_JunkFolder|
|GFI MailEssentials installed on the Microsoft Exchange server||Exchange mailbox sub-folder||
To determine the root cause, launch the Microsoft Exchange Message Tracking and search for any of the emails flagged as spam that are not going to junk:
|GFI MailEssentials installed on the Microsoft Exchange server||Exchange junk email folder||
Step 1: Enable Junk Email Filtering in OWA (All Microsoft Exchange versions)
Step 2: Check account and auto-discovery (Microsoft Exchange 2010 or later)