Automatic updates fail

Issue encountered

The administrator receives an email that an update for a certain module failed.

Accessing the updates configuration of the module and clicking Download updates solves the issue.


Incorrect permissions to connect to the GFI Update servers.


Ensure that unauthenticated connections are allowed from the GFI MailEssentials machine to the GFI Update servers on port 80. Ensure that exceptions for the URLs used for updates are in place. For more information refer to Firewall port settings.

If a proxy server is used for Internet connections, configure the proxy settings in GFI MailEssentials. For more information refer to Proxy settings.