SpamRazer updates fail

Issue encountered

SpamRazer updates do not download.


This problem could be caused by:

  • An invalid or expired license key.
  • Firewall blocking the communication.
  • Proxy settings requiring authentication.


  1. Ensure that your license key is valid.
  2. Check that the required ports are open and that your firewall is configured to allow connections from the GFI MailEssentials server. For more information refer to Firewall port settings.
  3. Ensure that, if applicable, proxy server settings for connection to the Internet are correct. For more information refer to Proxy settings.