To add Kerio Operator Call Center to Salesforce, follow these steps:

1. In Salesforce, click your name and go to Setup.

2. In the Quick Find, type Call Center and click Call Centers in the results.

3. Skip the help page if it appears.
4. Click the Import button in the All Call Centers page.
5. Click the Choose File button and select the call center definition file you downloaded earlier.
6. Click Import.

Kerio Operator Call Center (Kerio Operator App for Salesforce) is installed in Salesforce. Now add users to the call center.

To add users (your colleagues) from Salesforce to Kerio Operator Call Center, follow these steps:

1. In Kerio Operator Call Center, click Manage Call Center Users.
2. Click Add More Users.
3. Leave the form as it is and click Find.
4. Select users and click Add to Call Center.

The users appear in the Kerio Operator Call Center: Manage Users table.

Go to Home in the main menu. You can see the Kerio Operator Call Center application if your user account is added in the Kerio Operator Call Center.

Kerio Operator Open CTI Package enables searching salesforce contacts, accounts and leads in the Kerio Operator Call Center application.

1. Go to Salesforce.
2. In the address bar of your browser, add this string after your Salesforce hostname (in our case it is https://eu2.salesforce.com/): packaging/installPackage.apexp?p0=04tb0000000QG2n ... The final result is similar to: https://eu2.salesforce.com/packaging/installPackage.apexp?p0=04tb0000000QG2n
3. A Package Upgrade Details page is opened.
4. On page Package Upgrade Details, click Continue.
5. On page KerioOperatorOpenCti, click Next.
6. Select Grant access to all users and click Next.
7. Click Install.
8. If you are successful, the application answers that the installation is complete.

You can test all features of Kerio Operator App for Salesforce. For more information refer to Using Kerio Operator App for Salesforce.