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Licensing information

Exinda Appliances are licensed using a subscription-based model. Licenses are renewed on a recurring basis and include all upgrades and releases available during the subscription period.

Subscription prices vary between Exinda editions (Plus, Professional and Premium) and appliance types (hardware or virtual). All Exinda editions subscriptions come Edge Cache, Real Time Monitoring, Interactive Analytics, Reporting and Recommendation Engine. All hardware editions come with a 3 year warranty and Acceleration.

For more information about pricing plans, contact your authorized Exinda Inc. reseller. To find a reseller in your area, visit https://www.gfi.com/partners/find-a-partner.

IMPORTANT

  • Product activation requires an Internet connection and a GFI login account.
  • A license subscription period starts at the time of purchase, not at the time of activation.
  • The GFI subscription service connects to your appliance over the Internet every 24 hours. New licenses are automatically applied.
  • Hardware appliances automatically fetch license keys from the GFI license server on first boot-up.
  • Virtual appliances are shipped unlicensed. On first-boot, they automatically generate a unique Host ID. GFI must be notified of this Host ID before a license can be activated. Virtual appliances must be licensed within 96 hours or they stop functioning.

If your appliance is unable to access the Internet and the license server, the license key can be applied manually by entering the license key.

Managing a license using the GFI Accounts Area

Licenses and subscription information are stored in the GFI Accounts Area. Access requires a GFI Account.

Log in to the GFI Accounts Area using the email address and password entered when your GFI Account was created.

If you don't know the account password, reset it by following the instructions in How to reset a lost password. If you don't know the email address associated with your account, contact your reseller.

If you don't have a GFI Account, create one in one of the following ways:

  • Upgrade a licensed product.
  • Have your Exinda Inc. reseller set up the account.
  • Request a trial of a GFI product.. For more information, see Requesting a product trial..

For more information about the GFI Accounts area, see GFI Accounts Area Help.

ClosedTo see what licenses are available
  1. Go to Configuration > System > Setup > License.
  • The effective license limits are shown. If a feature is included in your license, a green checkmark appears beside the feature.
  • For Edge Cache, if the license includes this feature, the number of connections included in the license is listed.
  • If multiple licenses have been applied to your appliance, the features included are a composite of the multiple licenses. The appliance will use the license that provides the highest specification limits.

License

Licensed License Status

Host ID

Unique identifier of each Exinda appliance software.

Model

Exinda appliance model.

SS Expiry

Expiry date of Exinda Software Subscription. After this date, you are no longer entitled to support and no new software updates can be installed on the appliance.

Max Bandwidth

Maximum monitoring and QoSQuality of Service bandwidth.

Optimizer

Entitlement for QoS and Acceleration.

Max AA bandwidth

Maximum acceleration bandwidth (WANWide Area Network side).

Max Connections

Maximum concurrent connections through the appliance.

Max Connection Rate

Maximum number of new connections per second. Exceeding this will cause the network problems as any more connections will get dropped at setup time.

Max AA Connections

Maximum number of concurrent connections that can be accelerated. Exceeding this limit will mean the any new connections are not accelerated.

Max PDF reports

Maximum number of PDF reports that can be automatically generated and emailed.

Max SLA Objects

Maximum Service Level Agreement objects.

Max APSApplication Perfromance Score Objects

Maximum Application Performance Score objects.

Max Policies

Maximum number of optimization policies. Regardless of Circuit and VC.

SSL Acceleration

Entitlement to SSL Acceleration.

Virtualization

Entitlement to Virtualization.

Edge Cache

Entitlement to Edge Cache Acceleration and the maximum number of edge cache objects.
  1. Please contact your local Exinda representative if you wish to enable a feature.

ClosedTo see the last time that the auto-license service checked for a new license
  1. Go to Configuration > System > Setup > License.
  2. The Last Check and Last Update date & time is shown in the Auto-License section at the top of the page.

ClosedTo force the auto-license service to check for a new license
  1. Go to Configuration > System > Setup > License.
  2. Near the bottom of the page, click the Check for License Online link.
  3. The system will either provided feedback that no license was found or will present you with a list of licenses for you to select from and apply.
  4. Click the Add Licenses button to apply the newly found license.

ClosedTo stop, restart, or disable the auto-license service
  1. Go to Configuration > System > Setup > License.
  2. At the top of the page in the Auto-License section, click the Restart button, Stop button, or Disable button as desired.

ClosedTo manually add a license key
  1. Go to Configuration > System > Setup > License.
  2. At the bottom page, type your license key. To add multiple licenses, separate each license with a comma (,).
  3. Click the Add Licenses button.

ClosedTo see previously applied licenses
  1. Go to Configuration > System > Setup > License.
  2. Below the current license status table, you can see all the licenses that have been applied to your appliance.
  • Notice the Valid columns and Active columns to understand which licenses are currently applied.
  • The appliance will use the license that provides the highest specification limits.
  • License keys can also be removed from the system by clicking 'Remove'. Before removing, ensure that you keep a copy of the license key.

ClosedTo re-enable a virtual appliance that has shut down due to not connecting

Contact Exinda TAC to re-enable your virtual appliance.

ClosedTo generate a virtual appliance trial license

In this step you will go to the Exinda website to create your trial license. Your trial license will be emailed to you after you complete this step.

  1. Navigate to https://license.exinda.com/virtual_licensing.
  2. Enter in the Host-ID for the virtual appliance.
  3. Select the License Type for the virtual appliance.
  4. Type your email address, and which Hypervisor Type on which you have installed the virtual appliance.
  5. Click Create. Your trial license is emailed to the address provided.
  6. Once you have received your license key, copy the license key into the Exinda GUI.
  1. In a browser, navigate to the IPInternet protocol address assigned to your Exinda Virtual machine.
  2. To view the status of your license, select Configuration > System > Setup and switch to the License tab.
  3. If your Host-ID has been previously entered into the system, click Check for License Online. If this is the first time you are licensing the virtual appliance, and your Host ID was recently created, paste the license key provided in the email..

NOTE

You must be connected to the Exinda License Server at all times for the virtual appliance to work.

  1. Click Add License.
  1. Confirm your system has been licensed by refreshing the page.
  2. Save any changes, and restart the virtual appliance.

ClosedTo purchase a virtual appliance license

In this step you will purchase a license from a web form. You must have your Host ID information for each EXN-V appliance and the PO number. As with the trial license process, you must have installed the EXN-V and captured the Host ID information to complete this process.

  1. In a browser, navigate to the address of your Exinda Virtual Appliance.
  2. Log into your Exinda VM. The default user name is admin, and the password is exinda.
  3. On the Dashboard > System tab, find the Host ID that the hypervisor created for this virtual machine. You must have your purchase order number that details the type of license and number of licenses you have purchased. You will need the following:
  • Host ID
  • Hypervisor Type
  • License Level – this will be based on a bandwidth license

You will need this information for each EXN-V virtual appliance.

  1. To purchase a license, navigate to https://license.exinda.com/virtual_purchase/.
  2. Complete the Virtual Appliance Purchase form as required.
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