Restoring the Kerio Operator default configuration using a USB flash-drive

Kerio Technologies provides a set of tools for solutions for situations in which it is not possible to connect to Kerio Operator on a network and administer it through the Kerio Operator Administration web interface.

These tools are designed to run from a USB flash-drive.

For complete system recovery a USB flash-drive with capacity of at least 1 GB is required. For restoring the default configuration, a capacity of 256 MB is needed.

Should any issues arise (for example, if Kerio Operator fails to work even after you perform a complete system recovery) please contact our technical support.

Restoring default configuration

The factory settings of Kerio Operator can be recovered with the file kerio-operator-factory-reset.

Factory settings recovery includes removal of all configuration data including activation and the statistics database.

This USB tools is designed for a single use so that an operation will not repeat if you restart with the flash-drive still in the USB port. Once you perform the operation, the content cannot be reused, so the file can be removed from the flash-drive.

1. Insert a USB flash-drive to your computer (256 MB or larger) into a USB port on your computer.
2. Make sure that only one partition with file system FAT16 or FAT32 (VFAT ) is created on the flash-drive. The USB drive must not be formatted by file system NTFS or ext2, ext3, or ext4.
3. Save the kerio-operator-factory-reset file to the flash-drive.
4. Switch off Kerio Operator.
5. Plug the USB flash-drive into one of the USB ports of your Kerio Operator.
6. Switch on Kerio Operator.
7. For factory settings recovery to take effect, Kerio Operator is restarted automatically.
8. To connect to Kerio Operator, set the following TCP/IP parameters on your computer:

• IP address: 10.10.10.2
• Subnet mask: 255.255.255.0

9. Use the web browser of the connected computer to enter the following address: https://10.10.10.1:4021/admin
10. Set the administrator password, login to the product administration and configure Kerio Operator Box as needed.

• Kerio Operator Box 1210, 3210 and 3230 require a USB flash-drive formatted like a floppy disk (not partitioned).
• Kerio Operator Box 1220 requires a flash-drive formatted with a master boot record (MBRMaster Boot Record - A type of a boot sector.). USB drives with floppy-type formatting cannot connect to Kerio Operator Box, but can be reconfigured to work. See Formatting USB flash-drive with MBR below.

Complete system recovery

Kerio Operator can be completely recovered with the kerio-operator-rescue file. Within the system recovery, all configuration data including activation and the statistics database will be completely rewritten. Therefore the device will have to be reactivated and reconfigured for further use.

Preparing flash-drive for system recovery

For complete system recovery, Kerio Operator Box first needs to introduce operating system from USB drive. File kerio-operator-rescue is an image of an installation drive and must be saved directly on the physical device (similarly as in case of burning ISO images on CD). Please follow the instructions according to your client system.

Microsoft Windows

1. Mount the USB flash-drive to your computer. If necessary, back up files saved on the drive. The flash-drive data will be rewritten completely!
2. Download and unpack Image Writer (it does not require installation).
3. Download file kerio-operator-rescue.
4. In application Image Writer, look up this file, select your flash-drive and click on Write.
5. Remove the drive securely and unplug it from your computer.

Linux

1. Mount the USB flash-drive to your computer. If necessary, back up files saved on the drive. The flash-drive data will be rewritten completely!
2. Download file kerio-operator-rescue.
3. Run the terminal (console).
4. Use command sudo fdisk -l to detect the USB flash-drive name (e.g. /dev/sdb).
5. Save the kerio-operator-rescue file to the USB flash-drive using command: sudo dd if=rescue.img of=/dev/sdx bs=1M and replace rescue.img with the real file name and /dev/diskX with the real appliance. It is necessary to enter the physical device (e.g. /dev/sdx), not only a partition (e.g. /dev/sdx1).
6. Use command sudo sync to guarantee finishing of all drive operations.
7. Unplug the USB drive from your computer.

Mac OS X

1. Mount the USB flash-drive to your computer. If necessary, back up files saved on the drive. The flash-drive data will be rewritten completely!
2. Download file kerio-operator-rescue.
3. Run the terminal (Applications > Utilities > Terminal).
4. Use command sudo diskutil list to detect the USB flash-drive name (e.g. /dev/DiskX).
5. Use command sudo diskutil unmountDisk /dev/diskX to unmount the drive.
6. Save file kerio-operator-rescue to the USB flash-drive by using command: sudo dd if=rescue.img of=/dev/Disk1 bs=1m and replace rescue.img with the real file name and /dev/diskX with the real appliance.
7. Unplug the USB drive from your computer.

Kerio Operator Box device system recovery

1. Switch off Kerio Operator Box.
2. Plug the USB flash-drive into one of the USB ports of your Kerio Operator Box.
3. Start the Kerio Operator Box and wait for a sound signal.
4. To connect to Kerio Operator, set the following TCP/IP parameters on your computer:

• IP address: 10.10.10.2
• Subnet mask: 255.255.255.0

5. Use the web browser of the connected computer to enter the following address: https://10.10.10.1:4021/admin
6. Set the password, login to the product administration and configure Kerio Operator Box as needed.

Recovering USB flash-drive for further use

Special partitions are now created on the USB flash-drive and part of the space is unused. To reuse the drive again as an external desk for other purposes, remove all drive partitions, create one or more new partitions and reformat the drive by an appropriate file system.

Please follow the instructions according to your client system.

Microsoft Windows

1. Run the Command Line.
2. Enter command diskpart. On Windows Vista and Windows 7 confirmation of running the application under administration account can be required.
3. Use command list disk to show the list and look up the number of the physical disk.
4. Enter command select disk 8 (replace number 8 by the number of the corresponding disk).
5. Use command clean to remove all created partitions.
6. Create a new disk partition by using the following commands, as listed:

create partition primary
select partition 1 
format fs=fat32 label="USB Flash"
exit

Linux

Use graphical tool GParted or command fdisk.

Mac OS X

Use system tool Disk Utility (Application > Utilities > Disk Utility).

Formatting USB flash-drive with MBR

1. Connect the USB flash-drive to a computer with Windows operating system.
2. Run the Command Line.
3. Enter command diskpart. On Windows Vista and Windows 7 confirmation of running the application under administration account can be required.
4. Use command list disk to show the list and look up the number of the physical disk.
5. Enter command select disk 8 (replace number 8 by the number of the corresponding disk).
6. Use command clean to remove all created partitions.
7. Create a new disk partition by using the following commands, as listed:

create partition primary
select partition 1
format fs=fat32 label="USB Flash" quick		
exit