Recovering password using USB flash-drive for Kerio Operator
Kerio Technologies provides a tool for password recovery. The tool is designed for use from a USB flash-drive.
For password recovery a USB flash-drive with capacity of at least 256 MB will do.
The password recovery tool is designed for a single use to avoid unexpected repetition of the operation upon the next restart in case that the flash-drive has not been dismounted. This implies that once you perform the operation, the disk content cannot be used again and the files can be removed.
Creating and using a password recovery tool
Forgotten administration password can be recovered by using file kerio-operator-password-reset.
Follow these instructions:
- Mount the USB flash-drive to your computer.
- Make sure that only one fragment with file system FAT16 or FAT32 (VFAT) is created on the flash-drive. The USB disk must not be formatted by file system NTFS or ext2 / ext3 / ext4.
- Save file kerio-operator-password-reset to the flash-drive.
- Switch off the Kerio Operator.
- Plug the USB flash-drive into the USB port.
- Switch on Kerio Operator.
- In your web browser, open the Kerio Operator Administration.
- Activation wizard opens in the browser. As the product has already been activated, the wizard will require a new administration password.
Now you can login as user Admin with a new
password.
WARNING
If it does not work, try another USB flash-drive.
Details of the known issue: There are two formats of USB flash-drives (the first type uses MBRMaster Boot Record - A type of a boot sector. as a boot sector, the second one is formatted as a floppy). Each format is eligible for different type of hardware device:
- Kerio Operator Box 1210, 3210 and 3230 — if the USB flash-drive is formatted as a floppy. The second type which uses MBR cannot connect to Kerio Operator Box.
- Kerio Operator Box 1220 — if the USB flash-drive uses MBR as a boot record, you can use it directly. The second type which is formatted as a floppy cannot connect to Kerio Operator Box. If you want to use it, format the USB flash-drive according to the following steps: Formatting USB flash-drive with MBR.