Renewing a license or subscription

You can license a GFI product with an account-based license that you enter into the product's registration interface or you can license it with an annual subscription that you control via the GFI Accounts Portal. To receive support, free upgrades and the latest version of security updates, you must have an active subscription or a valid Software Maintenance Agreement (SMA).

GFI Software sends four warning emails to alert customers that your license are about to expire. The emails are sent 90, 60, 30 and 7 days prior to the product's renewal date. If the product license expires, several follow up emails are sent, explaining the steps to take to renew the license.

Email sample sent to customers

Click the link Renew now at the bottom of the email to start the renewal process. The system opens an email pre-populated with the customer's reseller's email address and a request for renewal.