1. Go to Email management > Mail Monitoring.
2. Click Add Rule....
3. From the General tab configure the following options:

Option	Description
Mail Monitor Name	Key in a friendly mail monitoring rule name.
Inbound or Outbound	Select whether to apply rule to inbound or outbound emails.
Copy monitored email to user or email address	The destination email address or mailbox where to copy the emails to. Select Email Address to manually key in an email address or select User to look-up
If sender is	Specify the email address of the sender to monitor. Click All Domains to monitor emails sent by all users.
and recipient is	Specify the email address of the recipient to monitor. Click All Domains to monitor emails received by all users.

4. Click Add to add the configured rule.
5. Repeat the above steps to specify multiple filters.
6. From the Exceptions tab specify users and email addresses for whom the rule shall not apply. The available options are:

Option	Description
Except if sender is	Excludes the specified senders from mail monitoring. For inbound monitoring rules, key in non-local email addresses. For outbound monitoring rules, all addresses in this list are local. Click Search User to find local email addresses and click Add.
Except if recipient is	Excludes the specified recipients from the list. For inbound monitoring rules, all addresses in this list are local. Click Search User to find local email addresses and click Add. For outbound monitoring rules, key in non-local email addresses.

7. Click Apply.

Refer to the below table for information on how to configure mail monitoring for different requirements and scenarios:

What to monitor	Description
All email sent by a particular user	Create an outbound rule and specify sender email or select user (if using AD) in the sender field. Click All Domains in the recipient’s field.
All email sent to a particular user	Create an inbound rule and specify the recipient's email address or select user (if using AD) in the recipient field. Click All Domains in the sender’s field.
Mail sent by a particular user to an external recipient	Create an outbound rule, specify sender or select user (if using AD) in the sender field. Key in external recipient email in the recipient field.
Mail sent to a particular user by an external sender	Create an inbound rule and specify external sender email address in the sender field. Key in email address or select user (if using AD) in the recipient field.
Mail sent by a particular user to a company or domain	Create an outbound rule and specify sender or select user (if using AD) in the sender field. Specify the domain of the company in the recipient field.
Mail sent to a particular user by a company or domain	Create an inbound rule and specify domain of the company in the sender field. Select domain when clicking on the sender button and enter username or user email address in the recipient field.

1. Go to Email management > Mail Monitoring.

2. Select the rule to enable/disable.
3. Click Enable Selected or Disable Selected to enable or disable the selected rule respectively.
4. Click OK to save changes.