Possible issues encountered
- The Antispam Quarantine interface cannot be launched or displays errors.
- Quarantine reports are not delivered.
- A severe delay in the delivery of emails.
The causes for a database corruption may vary. Common causes include:
- Hard disk issues.
- Abrupt system shutdown while the database is opened.
- Virus infection.
- Software or operating system upgrade.
Esentutl.exe can be used to repair the database. The following procedure explains how to use this Microsoft Windows Utility to repair the database.
- Stop the GFI MailEssentials Managed Attendant service.
- Go to Start > Run > %temp% and delete all JET*.tmp files in this folder and the temp folder.
- Create a backup of the database to be repaired. By default, the quarantine database is located in
..\GFI\MailEssentials\Antispam\Quarantine\quarantine.edb. By default the greylisting database is located in
- From command prompt, change the path to the folder of the Quarantine Store database or Greylist database.
- To repair the database, enter the following command:
esentutl /p databasename.edb. Replace
databasenamewith the name of the database. For example,
esentutl /p quarantine.edb
- A warning message indicates that this process should only be performed on corrupted database file.
- Click OK to start the integrity check.
- Start the GFI MailEssentials Managed Attendant service.