Using Public folder scanning
Reviewing spam email
1. When spam emails are delivered to the user’s mailbox (in Inbox, Junk E-mail folder or a custom folder) instruct the individual email users to periodically review spam emails.
2. There may be cases where legitimate emails are incorrectly identified as spam (false positives). For more information refer to Managing legitimate email.
3. There may also be cases where spam emails are not detected (false negatives). For more information refer to Managing spam.
Managing legitimate email
As with any anti-spam solution, GFI MailEssentials might require some time until the optimal anti-spam filtering conditions are achieved. In cases where this is not yet achieved, there might be instances where legitimate email is identified as spam.
In such cases users should add emails incorrectly identified as spam to Add to whitelist and This is legitimate email folders to ‘teach’ GFI MailEssentials that the email in question is not spam.
NOTES
1. In Microsoft® Outlook, dragging and dropping email moves the email to the selected folder. To retain a copy of the email, hold down the CTRL key to copy the email rather than moving it.
2. Detailed information how to create the GFI AntiSpam folders is included in this manual. For more information refer to Enabling Public folder Scanning.
Adding senders to the whitelist
1. In the public folders list of the mail client (example, Microsoft® Outlook), locate the GFI AntiSpam Folders > Add to whitelist public folder.
2. Drag and drop emails or newsletters to Add to whitelist public folder.
Adding discussion lists to the whitelist
Emails sent to discussions lists have the discussion list's email address as the recipient of the message. To receive emails from specific discussion lists, the list's email address needs to be whitelisted.
1. Using your email client, (example, Microsoft® Outlook), locate the GFI AntiSpam Folders > I want this Discussion list public folder.
2. Drag and drop discussion lists to the I want this Discussion list public folder.
Using legitimate emails to train the Bayesian filter
1. In the public folders of the mail client (example, Microsoft® Outlook), locate the GFI AntiSpam Folders > This is legitimate email public folder.
2. Drag and drop emails to the This is legitimate email folder.
Managing spam
While GFI MailEssentials starts identifying spam emails right out of the box, there may be instances where spam makes it through undetected to the users mailbox. Typically this might be either due to configuration settings that have not yet been performed or to new forms of email spam to which GFI MailEssentials has not yet adapted itself. In both cases, these situations are resolved when GFI MailEssentials is configured to capture such spam.
In these cases users should add such emails to Add to blocklist and This is spam email folders to ‘teach’ GFI MailEssentials that the email in question is spam.
NOTES
1. In Microsoft® Outlook, dragging and dropping email moves the email to the selected folder. To retain a copy of the email, hold down the CTRL key to copy the email rather than moving it.
2. Detailed information how to create the GFI AntiSpam folders is included in this manual. For more information refer to Enabling Public folder Scanning.
Adding senders to the Email Blocklist
1. In the public folders of the mail client (example, Microsoft® Outlook), locate the GFI AntiSpam Folders > Add to blocklist public folder.
2. Drag and drop emails to the Add to blocklist public folder.
Use spam emails to 'teach' the Bayesian filter
1. In the public folders of the mail client (example, Microsoft® Outlook), locate the GFI AntiSpam Folders > This is spam email public folder.
2. Drag and drop the spam email to the This is spam email folder.