Using Logs to troubleshoot VPN Client issues

This section is dedicated to Windows and OS X operating systems. If you need logs on Linux, read the following read-me file.

Kerio Control VPNVirtual private network - A network that enables users connect securely to a private network over the Internet. Client generates logs of its own activity and detected errors. The system service and the application's user interface work separately and separate logs are generated for each of these components. Use Log files for troubleshooting and for communication with Kerio Technologies technical support.

System service logs

The following log files are available for Kerio Control VPN Client:

  • error.log contains critical errors, such as that the Kerio VPN Client Service failed to start, the VPN server is not available, or user authentication failed.
  • debug.log contains detailed information on activities of the system service and detected errors.

By default, Kerio VPN Client Service saves the logs to the following locations:

  • Windows: C:\Program Files\Kerio\VPN Client\logs
  • OS X: /usr/local/kerio/vpnclient/logs

User interface logs

The following log files are available for Kerio Control VPN Client:

  • error.log, which contains critical errors, such as failure to establish connection to Kerio VPN Client Service
  • debug.log, which has detailed information on application activities and detected errors

Logs of the user interface are stored in the home folder of the user currently using the Kerio Control VPN Client. By default, the following path is used:

  • Windows: C:\Users\username\AppData\Roaming\Kerio\VpnClient\logs
  • OS X: /Users/username/.kerio/vpnclient/logs

SSL Certificate issues

Check the troubleshooting sections of this manual to find solutions for issues with SSLSecure Sockets Layer - A protocol that ensures integral and secure communication between networks. certificates. For more information refer to Troubleshooting SSL certificates.