Setting up recurring tickets
Scheduling regular tasks for your staff is an integral part of building up your organization's day-to-day operations. With GFI HelpDesk, you can automate and streamline this process by setting up recurring tickets.
For each recurrence, you can configure the ticket's content and properties, how often it recurs, and a beginning and end date.
Once created, GFI HelpDesk automatically creates and assign a new support ticket using the content you provide, at the time you've chosen.
This topic explains how recurring tickets work, and then walk you through the steps to create your first recurring ticket.