Get detailed reports of the happenings in your helpdesk with GFI HelpDesk reporting.
Topics in this section:
Creating Common SLA Reports with KQL
Introduction to building and running reports
Report types in GFI HelpDesk
Introduction to Kayako Query Language (KQL)
Advanced reporting using KQL
Optimizing KQL reports
KQL matrix reports are broken after an upgrade
KQL condition & operator reference
KQL query to pull tickets created by staff with 'As a user' or 'Send an email' option