Using GFI HelpDesk > Quick start guide

Quick start guide

Get to know GFI HelpDesk with guides to the interface, key features, and common workflows.

Understanding user types and interfaces

The areas of your helpdesk

Getting help and support

Setting Up Your Team in GFI HelpDesk

Guide to automation with GFI HelpDesk

Guide to setting up archiver custom app in GFI HelpDesk

Guide to managing support tickets

Know the ticket basics

How your customers create tickets?

Reply to a ticket

Building your knowledge base

Helping your customers submit tickets

Creating an account and logging in

Submitting your first ticket

Tracking and responding to existing tickets

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