Reusing common replies and updates using macros
Macros can be used if the support team needs to do the same task repetitively. It can be performing an action or sending a reply.
Macros can save your team a lot of time by automating common replies or making common updates to support tickets. Macros can also help keep your tone consistent across replies from multiple members of your staff.
This topic provides useful information about the different actions that macros can perform. Also you can learn the steps for creating and using them.