Guide to automation with GFI HelpDesk

Automated ticket rules are designed to minimize repetitive clicking and to keep you from typing out the same old messages over and over. In fact, when you implement rules, they do much of the admin work for you, freeing you up to focus on your customers.

We use email rules to help a ticket make its way to the right place from the moment it arrives in the e-mail queue.

To create a new email rule, click on Rules under Mail Parser on the Options menu. It looks like this:

To create a new rule