Recovering your Kerio Control password using a USB flash drive
Kerio Technologies provide a tool for password recovery. The tool is designed to run from a USB flash drive.
IMPORTANT
We recommend to use this method to update Kerio Control Box and Kerio Control Software ApplianceA special operating system designed to run on a computer.. In this article, Kerio Control refers to both Kerio Control Box or Kerio Control Software Appliance.
NOTE
This article describes Kerio Control Box 1000/3000 series. For Kerio Control NG series, read Recovering your Kerio Control Box NG series password using a USB flash drive. The password recovery tool is designed for a single use. Once you perform the operation, the content cannot be reused even if you restart with the flash drive still in the USB port.
Creating and using a password recovery tool
To recover a lost administration password:
- Insert a USB flash drive into a USB port on your computer.
- Make sure that only one partition with file system FAT16 or FAT32 (VFAT ) is created on the flash drive. The USB drive must not be formatted by file system NTFS or ext2, ext3, or ext4.
- Save the file kerio-control-password-reset to the flash drive.
- Switch off Kerio Control.
- Plug the USB flash drive into the USB port of your Kerio Control Box or the computer where Kerio Control Software Appliance is installed.
- Switch on Kerio Control. When the password is reset, the box beeps once.
- Wait for the Kerio Control Engine to start up (three beeps).
- In your web browser, open the Kerio Control administration interface.Then the activation wizard opens.
- The wizard asks for a new administration password.
- Create a new password for the admin account.
If the steps above do not work, try another flash drive. Different Kerio Control Box models require different USB drive formats:
- Kerio Control Box 1110, 3110, 3120, and 3130 require a USB flash drive formatted like a floppy disk (not partitioned).
- Kerio Control Box 1120 requires a flash drive formatted with a master boot record (MBR). USB drives with floppy-type formatting cannot connect to Kerio Control Box, but can be reconfigured to work. See Formatting a USB flash drive with MBR.
Related articles
Diagnostic tools for Kerio Control Box
Restoring Kerio Control default configuration using a USB flash drive