Troubleshooting and support
Introduction
This section contains information that can help you resolve issues encountered when using this product. The main sources of information available to resolve these issues are:
GFI Knowledge Base
GFI Software Ltd maintains a comprehensive knowledge base repository, which includes answers to the most common problems. GFI Knowledge Base has always the most up-to-date listing of technical support questions and patches. If the information in this guide does not resolve your problems refer to GFI Knowledge Base.
Web Forum
User to user technical support is available via the GFI web forum.
Request technical support
If none of the resources listed above enable you to solve your issues, contact the GFI Technical Support team by filling in an online support request form or by phone.
- Online: Fill out the Technical Support Form and follow the instructions on this page to submit your support request.
- Phone: To obtain the correct technical support phone number for your region visit our website.
NOTE
Before contacting Technical Support, have your Customer ID available. Your Customer ID is the online account number that is assigned to you when first registering your license keys in the GFI Customer Area.
We will answer your query within 24 hours or less, depending on your time zone.
Documentation
If this guide does not satisfy your expectations, or if you think that this documentation can be improved in any way, let us know via email on: documentation@gfi.com.