Cause:

This behavior is normal. Once you install the Outlook Connector, it would need to synchronize the emails with GFI Archiver.

Cause:

By default Outlook Connector only synchronizes and keeps the last 365 days worth of emails.

Solution:

Default behavior can be modified by changing a special key in the GeneralSettings.xml configuration file:

1. Close Microsoft Outlook^®, navigate to:

• Windows^® XP and earlier:

<c:\Documents and Settings\user\Local Settings\Application Data\GFI\MailArchiver 6\>

• Windows^® Vista:

<c:\Users\userA\AppData\Local\GFI\MailArchiver 6\>

2. Open GeneralSettings.xml file using a text editor.

3. Locate the SynchronizeDaysSpan element and change the value from 365 (default) to the number of days worth of emails to see in the Outlook Connector.

Example: To view the last 5 years worth of emails set the line as:

<SynchronizeDaysSpan>1826</SynchronizeDaysSpan>

4. Save and close the GeneralSettings.xml file.

5. Delete the local cache from the same directory. This is normally a long number with FDB extension. If you are not sure which one to delete, open the StoreSettings.xml and locate the Store ID attributed with the user whose cache you want to affect.

6 Open Microsoft Outlook^® and synchronize Outlook Connector with GFI Archiver to enable changes.

Cause:

In Microsoft Outlook^®, the home page setting is disabled for non-default stores. The GFI Archiver MailboxA directory or folder used for receipt, filing, and storing messages of emails. is a non-default store, and is therefore affected by this policy.

Solution:

Refer to the KBase below for more details on how to solve this issue:

http://go.gfi.com/?pageid=MAR_OutlookConnectorSearch

Possible cause

The offline access settings are automatically configured by the system administrator or the feature is disabled by the system administrator.

Possible solution

Consult these issues with your system administrator.

Cause 1:

No connection between the client machine and the GFI Archiver server.

Solution 1:

Check with your system administrator to confirm the URL of GFI Archiver. This can be modified from the Outlook Connector settings dialog.

Cause 2:

Outlook Connector is disabled

Solution 2:

Enable Outlook Connector from Start > Programs > GFI Archiver Outlook ConnectorA GFI Archiver tool that enables you to synchronize Microsoft Outlook folders with the email data archived by GFI Archiver. > Enable Outlook Connector and restart Microsoft Outlook^®.

Cause:

By default Outlook Connector stops synchronizing when the power supply of a laptop is switched to battery to reduce battery power consumption.

Solution:

To synchronize Outlook Connector when utilizing the battery as a power source:

1. Navigate to:

» Windows^® XP and earlier:

<c:\Documents and Settings\user\Local Settings\Application Data\GFI\MailArchiver6\>

» Windows^® Vista:

<c:\Users\userA\AppData\Local\GFI\MailArchiver6\>

2. Open GeneralSettings.xml using a text editor.

3. In the list of elements, add a new element called IgnorePowerStatus and assign a value of 1, as follows:

<IgnorePowerStatus>1</IgnorePowerStatus>

4. Save and close GeneralSettings.xml.

Possible cause:

HTTP errors are due to network configuration issues.

Possible solution:

For more information refer to:

http://support.microsoft.com/kb/324069

http://msdn.microsoft.com/en-us/library/ms524996.aspx

http://support.microsoft.com/kb/907273

Possible cause:

The GFI Archiver server is busy or inaccessible.

Possible solution:

Resynchronize the Outlook Connector within a few minutes.