Using Kerio Phone

Kerio PhoneA softphone available as a native desktop or web-based application. is an application for making audio and video calls through Kerio Operator. It can be installed on Microsoft Windows and macOS, or it can be accessed via web using the most modern browsers.

Through Kerio Phone, you can:

• Call people using their names or extensions.
• Transfer or park the call
• Customize your voicemail, read and manage your voicemail messages.
• Add people to your Favorites — Kerio Phone shows you if their extension is free or busy.
• Change the theme of your softphone.

Making calls through Kerio Phone

For more information refer to Making calls through Kerio Phone.

Using the favorites buttons

In Kerio Phone, you can add people to your Favorite buttons.

For more information refer to Using the favorites buttons in Kerio Phone.

Using voicemail

For the configuration of voicemails in the administration interface, see Configuring voicemail.

In Kerio Phone, go to Voicemail to:

• Play, download, and remove voicemail messages
• Dial numbers that left voicemail messages
• Mark voicemail messages as unread
• Dial voicemail number

Voicemail Menu

After reaching your voicemail, an automatic menu will navigate you through your messages and other options. You can view the whole menu in picture.

Voicemail Menu

Recording your own greeting for voicemail

If you wish to record your own greeting to voicemail, such as: “Hello. You have reached Kelly Jellybelly. I cannot answer the phone right now, but please leave me a message.”, follow these instructions:

1. Login to your voicemail, enter the PIN and press 0.
2. Follow the instructions of the auto attendant script.

Uploading your own voicemail announcement messages

You can now upload your own sound files and change your voicemail messages:

1. In Kerio Phone, click your name to open the toolbar.
2. Go to Settings > Voicemail.
3. In the line of a message you want to change, click Upload File and select a new file.

Using call forwarding

For more information refer to Redirecting calls in Kerio Phone.

Using call transfer and call parking

For more information refer to Transferring and Parking calls using Kerio Phone.

Call history

Kerio Phone logs every call you make, receive, and miss and displays them under following tabs in the Calls section:

• Recent Calls for incoming and outgoing calls
• Missed Calls for missed calls

To dial the contact straight from the call history tabs, click or .

Changing password for authentication at Kerio Phone

1. Log in to Kerio Phone.

2. Click your name to open the toolbar.
3. Go to Settings > Password.
4. Type your current and new passwords.
5. Click Change Password.

If you do not remember your password, contact your network administrator. They can set a new password for you.

Changing the theme

If you want to change the color theme of your Kerio Phone:

1. Click your name to open the toolbar.
2. Go to the Change theme section.
3. Select a new color.

Changing the PIN number

1. Login to Kerio Phone.

2. Click your name to open the toolbar.
3. Go to Settings > PIN.
4. Type new PIN.
5. Click Change PIN.

Changing date and time format

To change the date and time format (for example, in history):

1. In Kerio Phone, click your name to open the toolbar.
2. Go to Settings > General.
3. In the Locales section, deselect Set your locale to match your language settings.
4. Select a format for the date and time.
5. Click Save.