Upgrading from version 2013/2014

This section describes how to upgrade a GFI FaxMaker 2013/2014 installation to the latest version while retaining all settings.


Direct upgrades from version 2011 or earlier versions are not supported and it is recommended to uninstall and reconfigure GFI FaxMaker.

Important notes when upgrading

  • Follow these notes and instructions to upgrade your current GFI FaxMaker installation to the latest version while retaining all settings.
  • Upgrade is not reversible; you cannot downgrade to the last version.
  • GFI FaxMaker 20 works with a subscription model, where after the subscription expiration the product stops sending faxes and SMS. A renewal of the subscription is required to resume the service.
  • GFI FaxMaker 19.2 and later only support 64-bit installations. It is not possible to upgrade over a 32-bit instance and a new installation in a supported environment is required. For more information refer to How to move your GFI FaxMaker installation to a different server.
  • Backup the GFI FaxMaker configuration before upgrade. For more information refer to How to backup GFI FaxMaker settings. The backup may be useful to revert configuration when upgrade fails.
  • Log in to the GFI Accounts to get a new license key. Click the blue key icon on the right and select Upgrade License Key, or click Renewal to extend your maintenance agreement.
  • Log in to the GFI Accounts and get a new license key. If you forgot your GFI account credentials, click here.
  • GFI FaxMaker 2015 introduces GFI Directory as a new user management system when Active Directory is not available. When upgrading over an installation without Active Directory, run the Configuration Wizard after the installation to automatically install and import all users to GFI Directory.
  • When upgrading over an installation that uses a Microsoft Access archive database, GFI FaxMaker migrates archive data to a FirebirdA free, open source SQL based database with a 10GB size limit. GFI FaxMaker can be configured to archive faxes and SMS to Firebird. database. When using a Microsoft® SQL/MSDE database, GFI FaxMaker upgrades the database schema. These database changes are automatically done in the background separate from the installation. It is recommended to take a backup of the database before starting the upgrade. This backup may be useful to re-import the database if upgrade fails.
  • During upgrade, GFI FaxMaker services and operations are stopped. Ensure that there are no faxes in queue as these are permanently lost during upgrade.
  • Check that you are installing GFI FaxMaker on the machine that meets the system and hardware requirements.
  • Log on as Administrator or use an account with administrative privileges.
  • GFI FaxMaker 19.2 and later offers two types of licensing services:
  • Save any pending work and close all open applications on the machine.
  • Disable anti-virus software on the server machine during the upgrade. Re-enable it once upgrade is complete.

Upgrade procedure

  1. Click Download Upgrade above to download the latest build on the server where GFI FaxMaker is currently installed.
  2. Download the latest build of GFI FaxMaker. Go to https://www.gfi.com/products-and-solutions/email-and-messaging-solutions/gfi-faxmaker/download
  3. Right-click the newly downloaded installer and choose Properties. From the General tab, click Unblock and then Apply. This step is required to prevent the operating system from blocking certain actions by the installer.
  4. Launch the newly downloaded installer on the server where GFI FaxMaker is currently installed. You are notified that an older version of GFI FaxMaker already exists. Click Yes to uninstall it.
  5. When uninstall is complete, follow on-screen instructions to install the latest version.
  1. Use the license key obtained from the GFI Accounts.
  1. When installation is complete, the setup automatically launches the GFI FaxMaker Configuration Wizard to restart the GFI FaxMaker services.
  2. When using a Brooktrout TR1034 fax board, open the Brooktrout Configuration Tool to verify settings. Save and close. A restart of services may be required.
  3. Go to the GFI FaxMaker Monitor and ensure that fax lines are present and initialized. If you encounter problems, refer to http://go.gfi.com/?pageid=FM_LineInitialize.
  4. Test the functionality of GFI FaxMaker by sending and receiving a test fax. For more information refer to Testing your installation.