Change or reset your password

If you forget or lose your password, you can always change or reset it.

Changing your password

To change your MyKerio password:

  1. Log in to MyKerio.
  2. Go to Settings.
  3. In the Change password section, type your current and new passwords. MyKerio requires complex passwords.
  4. Click Change password.

Resetting your password

If you lose your MyKerio password:

  1. Go to
  2. Click Forgot password.
  3. In the Reset your password dialog box, type your email address and click Send.
  4. Go to your mailbox and wait for a message with the subject Reset your MyKerio password.
  5. In the message body, click Change password. Your browser opens a dialog box where you can change your password.
  6. Type your password twice.
  7. Click Set New Password.

You can now log in to MyKerio with your new password.